Privacy Policy

This Privacy Policy explains how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at mod-pizz.top, place orders, use our services, or otherwise interact with us. Please read this policy carefully before using our website or services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Mod Pizza is a food service business operating in the United States. We provide pizza ordering and food delivery services through our website and other channels. Our contact information is as follows:

For any privacy-related questions, concerns, or requests, please contact us using the information provided above or in the "Contact Us" section at the end of this policy.

2. Information We Collect

We collect various types of information from and about users of our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us, you may voluntarily provide us with personal information, including but not limited to:

• Identification Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, mailing address, and delivery address.
• Account Credentials: Password, security questions, and other authentication information.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial information necessary to process your orders. Please note that payment card information is processed by our secure, PCI-DSS-compliant third-party payment processors and is not stored on our servers.
• Order Information: Details of food items ordered, special instructions, dietary preferences, and order history.
• Communications: Records of your communications with us, including customer service inquiries, feedback, and reviews.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our website through cookies, web beacons, pixels, and similar tracking technologies. This information includes:

• Device Information: IP address, device type, operating system and version, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time and date of your visit, time spent on each page, links clicked, referring URLs, and other diagnostic data.
• Location Data: General geographic location inferred from your IP address, or precise geolocation data if you grant permission through your device settings.
• Cookie Data: Information stored by cookies and similar technologies placed on your device (see Section 7 for more details on cookies).
• Log Data: Server logs that record your interactions with our website, including error logs and access logs.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, which we may combine with the information we collect directly. These sources include:

• Social Media Platforms: If you connect your social media accounts (such as Facebook, Google, or Apple) to our website or use social login features, we may receive profile information such as your name, email address, and profile picture.
• Analytics Providers: Third-party analytics services that provide us with aggregated data about how users interact with our website.
• Advertising Partners: Information from advertising networks about your interactions with our advertisements on other platforms.
• Business Partners: Information shared with us by delivery platforms, loyalty program partners, and other business collaborators.
• Publicly Available Sources: Publicly available databases and public records that we may use to update or verify information.

3. How We Use Your Information

We use the information we collect for a variety of purposes related to our business operations and service delivery. Specifically, we use your information to:

3.1 Providing and Managing Our Services

• Process and fulfill your food orders, including confirming orders, processing payments, and coordinating delivery or pickup.
• Create and manage your account, including verifying your identity and maintaining account security.
• Communicate with you about your orders, including order confirmations, status updates, and delivery notifications.
• Provide customer support and respond to your inquiries, complaints, and requests.
• Manage loyalty programs, promotional offers, and discount codes.
• Process refunds, returns, and exchanges where applicable.

3.2 Analytics and Website Improvement

• Analyze how users interact with our website to understand usage patterns and improve user experience.
• Monitor and analyze trends, usage, and activities in connection with our services.
• Diagnose technical problems and improve the performance, security, and reliability of our website.
• Develop new products, features, and services based on user feedback and behavior data.
• Conduct market research and compile statistical data about our users and their preferences.

3.3 Marketing and Personalization

• Send you promotional communications, newsletters, special offers, and other marketing materials, where you have provided consent or where permitted by applicable law.
• Personalize your experience on our website, including displaying tailored content, menu recommendations, and promotional offers based on your order history and preferences.
• Deliver targeted advertisements on our website and on third-party platforms.
• Measure the effectiveness of our marketing campaigns.

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Respond to legal processes, court orders, subpoenas, and government requests.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Mod Pizza, our customers, and others.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Maintain records as required by applicable law.

3.5 Legal Basis for Processing

Under applicable United States law, including the CCPA/CPRA, we process your personal information on the following bases:

• Performance of a Contract: Processing necessary to fulfill your orders and provide our services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, where such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing based on your freely given, specific, informed consent, such as for marketing communications.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties as described below.

4.1 Service Providers

We share personal information with third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: Companies that process payment transactions securely on our behalf (e.g., Stripe, Square, PayPal).
• Delivery Partners: Third-party delivery services and drivers who fulfill your food orders.
• Cloud Hosting Providers: Companies that provide hosting and infrastructure services for our website and systems.
• Email and Communications Service Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us analyze website traffic and user behavior.
• Customer Support Tools: Software platforms used to manage customer service interactions.
• Advertising Networks: Third-party advertising partners who help us deliver targeted advertisements.

Our service providers are contractually obligated to use your personal information only as directed by us and in accordance with our Privacy Policy, and they are prohibited from using your data for their own independent purposes.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of all or a portion of our assets, or any similar transaction, your personal information may be transferred to the acquiring entity or successor company. We will notify you of any such transfer by posting a prominent notice on our website and, where required by law, by email notification.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, applicable law, regulation, or legal process (such as a court order, subpoena, or government request).
• Protect and defend the rights or property of Mod Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your personal information with third parties not described above when we have your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

Our security practices include, but are not limited to:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who have a legitimate business need to access such data.
• Secure Payment Processing: Payment card information is processed through PCI-DSS-compliant payment processors and is not stored on our servers.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other technical safeguards to protect our systems from unauthorized access.
• Regular Security Assessments: We periodically review and update our security practices to address new threats and vulnerabilities.
• Employee Training: Our team members are trained on data privacy and security best practices.

5.2 Limitation of Liability

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access to your information that is beyond our reasonable control. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law, including any applicable state breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights where applicable.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge you different prices, or provide you a different level of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of the personal information you have provided to us in a portable and, to the extent technically feasible, readily usable format.

6.2 Rights Available to All US Residents

Regardless of your state of residence, we extend the following rights to all our users:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain data.
• Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: mod-pizz.top

We will verify your identity before processing your request. We may ask you to provide certain information to confirm your identity, such as your name, email address, and order history. We will respond to verified requests within 45 days of receipt, as required by applicable law. If we require additional time, we will notify you within the initial 45-day period.

6.4 Authorized Agents

California residents may authorize an agent to submit privacy rights requests on their behalf. Authorized agents must provide a written authorization signed by you, and we may require you to verify your identity directly with us before processing a request submitted by an agent.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve personalized content and advertisements.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or actions over time. We also use similar technologies such as web beacons, pixel tags, and local storage.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functionality such as security, network management, and account authentication.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and whether users receive error messages. We use this information to improve our website.
• Functionality Cookies: These cookies allow our website to remember choices you make, such as your language preference, location, or login details, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns.

7.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable certain cookies, some features of our website may not function properly. For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

After the applicable retention period has expired, we will securely delete or anonymize your personal information. If complete deletion is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

9. Children's Privacy

Our food ordering platform is designed for adult users. We do not knowingly collect, solicit, or retain personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information from our systems.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We take children's privacy very seriously and will act promptly to investigate and address such situations.

We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws designed to protect the privacy of children online.

10. International Data Transfers

Mod Pizza is based in the United States, and our primary operations, servers, and service providers are located within the United States. Your personal information will primarily be processed and stored within the United States.

If we transfer your personal information to service providers or partners located outside the United States, we will ensure that such transfers are carried out in accordance with applicable law. We will implement appropriate safeguards to protect your information, such as contractual clauses that require recipients to protect your personal information to the same standard required by applicable US law.

By using our website and services, you acknowledge and consent to the processing of your personal information in the United States, where data protection laws may differ from those in your country of residence.

11. Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party platforms. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that users do not want their online activity to be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT browser signals. We will continue to monitor the development of DNT standards and update our practices accordingly.

California residents who wish to opt out of the sharing of their personal information for cross-context behavioral advertising purposes may do so by submitting a request as described in Section 6 of this policy.

13. Your Choices and Opt-Out Options

We provide you with choices about how we use your personal information. Here is a summary of the choices available to you:

13.1 Marketing Communications

You may opt out of receiving promotional emails from us by clicking the "unsubscribe" link included at the bottom of each marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account, or other service-related matters.

13.2 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings or through our cookie consent manager. For more information, please see Section 7 of this policy and our full Cookie Policy.

13.3 Account Information

You may update or correct your account information at any time by logging into your account on our website or by contacting us at [email protected].

13.4 Location Information

If you have granted permission for our website to access your precise geolocation, you can withdraw this permission at any time through your device settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other business reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date at the top of the page.

For material changes to this Privacy Policy, we will provide more prominent notice, such as by posting a notice on our website homepage, sending you an email notification, or displaying a pop-up notification when you next visit our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, please discontinue your use of our website and services and contact us to close your account.

15. Filing a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for protecting consumers' privacy and ensuring that businesses engage in fair and honest practices. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident, you may file a complaint with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorneys General

Many US states have Attorneys General offices that handle consumer privacy complaints. You may also contact your state's Attorney General office for assistance with privacy-related concerns.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please provide sufficient information to allow us to identify you and process your request, including your name, email address, and a description of your request or concern. We will acknowledge receipt of your inquiry within a reasonable timeframe and will work to resolve your concern as quickly as possible.

For verified consumer rights requests under the CCPA/CPRA or other applicable law, please allow us up to 45 days to respond, with a possible extension of an additional 45 days where reasonably necessary and provided we give you notice of the extension within the initial 45-day period.